The presence of the customer and tech support that a shared hosting company offers will tell you a lot about the services which they offer too. In the event that you are allowed to use just e-mails and / or tickets, you have most probably found a reseller not the actual web hosting supplier. If this is the case, you may have to wait for several days in order to get a problem resolved since the reseller may not be checking their communication regularly or they may have to get in touch with the real website hosting company for additional assistance. If the supplier offers different means of communication with quick response time which are available at any time, they're most likely the top provider, not only a reseller. Which means that you will get prompt assistance and high quality support as they'll have instant access to the servers where your account is. No matter what the problem - sales or technical, it's generally much better to be able to contact your web hosting company directly via your preferred way of communication.
24/7 Customer Support in Shared Hosting
We provide you with 24/7 billing, customer and tech support for all our shared hosting. Even if you aren't our customer yet and you have some questions, we can give you a hand without delay and provide you with the needed information, so as to give you the choice to make the very best decision when you purchase your new website hosting account. We're available any time, including weekends and holidays, and we provide multiple means of communication to get in touch with us - phone, live chat, emails and support tickets. For your benefit, we have multiple phone numbers around the world, so you will be able to call the one that is closer to you. The maximum response time for the emails and your tickets is 1 hour. The actual response time is no more than 15-20 min, so you can forget about waiting for several days to receive support for any task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated services that we offer include 24/7 customer and tech support, so regardless of what problem you experience, you will be able to contact us and we'll give you a hand straight away. Our guaranteed response time for each e-mail message or trouble ticket that you open via your Hepsia website hosting Control Panel is just one hour; the actual reply time rarely is more than 20 minutes. We also offer phone support with multiple local numbers internationally plus a live chat, which means that you're able to get in touch with us and get additional details about our services even if you do not have an account yet. We're able to assist you with any kind of question or a difficulty you have - payment methods, package specs, e-mail setup, website hosting account settings, and so on. If you employ our services, you won't ever have a situation where you should wait for a couple of days to get an issue resolved like you'll have to do with a lot of other companies.
24/7 Customer Support in VPS Hosting
If you obtain a virtual private server from us, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have several local telephone numbers in the United States, the United Kingdom and Australia along with a live chat service. If you are an active customer and you're looking for assistance with a technical issue which requires more time to investigate or resolve, you are able to open a ticket from your billing account or you can send an email message and we will handle the problem and send you an answer within the hour. The response time is warranted 24/7, which includes weekends and holidays, still for the vast majority of issues it takes a maximum of 30 mins to get support. Our support service covers your VPS plus all pre-installed software it includes, so if you need help with third-party apps, you'll be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour max response time guarantee, you will receive quick support when you obtain a dedicated server from our company. Our customer and tech support crews are online 24/7/365, which means that every time you open a support ticket through your billing account or you send an email message related to any kind of problem with your server or the pre-installed software on it whatever the time of the day, you will get a reply within the hour, even during holidays. Our ticketing system is the more suitable option in case the issue in question requires more time to be solved or when it has to be given to our admins, as it is far more convenient to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you will be able to call us or talk to a live agent employing our chat service. If you add the Managed Services upgrade to your server plan, our admins will also assist you with third-party software set up and troubleshooting and just like the basic support, this service is available 24/7 too.