There are several ways to get in touch with the hosting company whose services you are using, but the one that you will invariably find irrespective of which company you choose is a ticketing system. It’s the least complicated communication method for a number of reasons. If no customer service technician is available at the moment and they are all occupied, a telephone call may not be answered, but a ticket will always be received. In addition, you can copy ‘n’ paste large bits of information without the need to worry about spelling errors, and in case a specific problem requires more time to be sorted out or a number of replies have to be exchanged, all the info will be in one place, so either party can always see the comments added by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they are usually separate from the web hosting platform, which goes to say that if you have to supply information or to follow instructions, you will need to use at least 2 different accounts and this number can grow in case you desire to manage several domains. Plus, lots of hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting around for a response.