There are several ways to get in touch with the hosting company whose services you are using, but the one that you will invariably find irrespective of which company you choose is a ticketing system. It’s the least complicated communication method for a number of reasons. If no customer service technician is available at the moment and they are all occupied, a telephone call may not be answered, but a ticket will always be received. In addition, you can copy ‘n’ paste large bits of information without the need to worry about spelling errors, and in case a specific problem requires more time to be sorted out or a number of replies have to be exchanged, all the info will be in one place, so either party can always see the comments added by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they are usually separate from the web hosting platform, which goes to say that if you have to supply information or to follow instructions, you will need to use at least 2 different accounts and this number can grow in case you desire to manage several domains. Plus, lots of hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting around for a response.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you’ll never have to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket whilst you’re browsing your files or modifying various settings. The ticketing system is being strictly monitored 24x7 by our help desk support staff members and the response time is maximum 1 hour, but it rarely takes more than 20 minutes to get assistance. In contrast to certain companies, we do not charge more for using the ticketing system, so you can contact us as often as you need and ask for information regarding any technical or billing problem. Furthermore, you can read a number of educative articles, which will help you solve the most commonly confronted obstacles on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated services, was developed with the idea that you should be able to manage everything associated with your account in one place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have a question or chance upon a problem, you can get in touch with our customer service team representatives straight away without having to log in to an entirely different admin interface. You can search through your files or check various settings within your account whilst opening a new ticket or reading the response to an old one. In case you have multiple tickets and you would like to track down a specific one, you can make use of the clever search functionality, which is available in the Help section. We guarantee that you will get a reply in no more than an hour regardless of the essence of your query or problem.