A live chat is among the many ways of communication supplied by some web hosting suppliers as part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or technical assistance. This method of communication is quicker compared to a support ticket and it will make it much more unlikely to misunderstand or misspell a word as compared to a phone call with a representative. Furthermore, if the issue that you have requires some time to be reviewed and dealt with, you are able to do something different meanwhile rather than just waiting, as you would have to do when you call. Also, you can use a live chat assistance service free of charge as long as you have web access even when your website hosting provider is located in a different country and they don't have a local telephone number you can call.
Live Chat Support in Shared Hosting
In addition to the phone and ticket support, we supply live chat support too. You'll be able to get in touch with us every single day, which includes holidays and weekends, and we can give you more information about the shared hosting that we provide if you are not among our customers yet, or about basic and billing questions when you already have a user profile. Although for strictly technical matters you will have to open a trouble ticket to our technical assistance team, as such matters will require more time to be dealt with, you may still contact us through the live chat for some technical info. To give you an example, we can help you set up an email address in your email client or troubleshoot various issues, saving you considerable time. Even when our telephone lines are already off for the day, you'll be able to speak to a live person.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we provide with all of our Linux semi-dedicated services, you will be able to find the answers for any questions you have or have lots of problems dealt with in no time. The service is online every single day, which means that you can speak to an agent even on weekends and holidays. In the event that you are unsure which package would be better for your sites or if our hi-tech cloud hosting platform matches some system requirements, you may come on our live chat before purchasing anything. In case you are a present customer, you're able to get more info about account settings, billing issues and a variety of common tech issues you may experience, for example when you are unable to set up an email account in a client on your personal computer. The live chat can save you time and effort regardless where you are or when you contact us.