In case you are a site owner, a problem can always show up and it doesn’t automatically have to be related to the web hosting service. For example, something might go wrong when you bring a script up to date or some important data can be edited or deleted mistakenly. Irrespective of what the nature of the problem might be, you will need to touch base with the client service staff and request them to recover a backup or to assist you in dealing with the problem that you are having. How fast they will do that will determine the amount of time that your sites will be unavailable. For particular sites such as community websites or Internet shops, a recurrent downtime duration often means lost visitors and cash. That being said, it is of principal importance that you use the services of a hosting company that offers not only a good help desk support service, but also a fast one.
One-Hour Response Guarantee in Shared Hosting
Our shared hosting offer a 1-hour reply time guarantee, which implies that irrespective of what question or difficulty you might have, we will always be there to lend a helping hand. As it is, it seldom takes more than half an hour to get a problem solved or a question answered, and this is valid for both technical and pre-sales matters. Our client care staff representatives are available 24x7, even on weekends and official holidays, which suggests that you’ll get timely assistance at all times. We are aware of precisely how precious time can be, so by the time we answer your e-mail or support ticket, we will have enquired into the matter and, if we haven’t discovered a solution, we’ll give you more information on what you need to do on your end, when the situation demands this. With our support services, you can be certain that there will be someone to assist you momentarily, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a tech support ticket from your hosting Control Panel or write an email connected with your semi-dedicated server, you’ll obtain a response within sixty minutes max. You can contact us whenever you need with regard to billing, technical or general issues and because of the fact that we’re available to you 24-7, you will invariably receive support in a timely fashion. Based on the specific issue or question, we’ll supply you with more details, resolve the predicament if it has been caused by something within our reach or instruct you on what actions to take in case you have to alter a particular setting for a web application that we can’t access. You can just forget about waiting around for an entire day for every response. In fact, in the majority of cases we answer tickets and emails within no more than twenty to twenty five minutes.