In the event that you've ever had a shared hosting account before or you have dealt with any kind of online service, you probably know from your personal experience that for a lot of things it's better to talk to a live person on the phone than to exchange tickets or email messages. If you want to find out more about a specific service before you decide to order it or if something small-scale has to be done, for example, it is really easier and a lot faster to get it done real-time. If you're given the option to speak with representatives by phone, it's very likely that you're working with an actual website hosting supplier, not a reseller. The level of support that you can get by phone differs between different companies - from general issues to professional tech support. Usually most of the providers supply pre-sales assistance and 1st level phone support, while more complicated tech issues are handled through e-mail and tickets.
Phone Support in Shared Hosting
As we have live telephone support 14 hrs every day, you are able to get in touch with us and talk with our customer support agents to get more info about the shared hosting that we supply and make sure that our servers match the system requirements for your websites prior to you buying anything. For your convenience, we now have telephone numbers on three continents and you can call the one nearer to you - in the USA, the UK or Australia. If you are already an existing customer, you will be able to phone us about general and billing issues, and even about some technical matters. In case the issue is strictly technical or it can take longer time to analyze, you'll have to employ our ticketing system, which will allow both you and our tech support crew to keep track of the details given by both sides.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there is always somebody to help you when you have any questions about the semi-dedicated server plans that we provide. Whether you would like to find out more about our plans, you have some billing issue or some general problem, you can just give us a call. Despite the fact that some more technical troubles may need a support ticket in order to give time to our tech support team to investigate, we'll assist you with quite a lot of tech questions over the phone as well, saving you precious time and efforts. As we have data centers on 3 continents - in the USA, the UK and Australia, we have local telephone lines in all of these countries as well. If you're in a different country, we have an international number where you can contact us.