Tech Support Channels
A 1–Hour Response Time Guarantee
All your assistance requests will be dealt with in maximum sixty minutes after the trouble ticket or email is received. If your case requires further assistance from a sysadmin, we’ll direct the trouble ticket or the e–mail to the person on duty, without delay and we will leave a comment to inform you that more time will be required for arriving at a solution. Furthermore if you order the Admin Services package, all of the server administration services included there will be executed whenever you want.
An Excellent Help Desk Service
Our tech support team will be available to you twenty–four–seven should you need help with our Online Control Panel or with any of the apps that we preinstall on your behalf on the dedicated hosting server. What is more if you require assistance tackling the ordinary admin tasks on your server, you can have a glance at our Admin Services package, which includes data backup disk space, weekly Operating System updates, problem troubleshooting and software installation procedures, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Section
Our Online Control Panel has been installed by default for each Linux dedicated hosting server. Among its functionalities is a very time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can perform. Most help articles have video versions which demonstrate all the operations that you can carry out in a highly illustrative way. You will find all the help articles and the video tutorials in the top right corner of each Online Control Panel section.