Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Supplying excellent support in good time is our top priority, so that we backup each shared hosting plan with a one hour ticket response guarantee. The moment you submit a ticket or post an email, our user customer assistance staff will do their best to offer the most appropriate solution to your issue and to offer help in a timely fashion.

  • Top quality support service
  • A Top–quality Support Service

  • You’re able to email us 24x7x365 with any problem you may have associated with our solutions. We now have specialists working at all times to provide guidance every time needed. You may use the ticketing system or drop an e–mail at any moment, or pick–up the telephone or make use of the online chat during business hours.

  • Intuitive help center
  • An Intuitive Help Section

  • wCloud’s Control Panel gives a huge knowledge base that is included in all sections. In each section, you will find a Help press button which will load for you a group of step–by–step guides on how to use a certain option or perform a specific action. Also, we have made tutorial films so its possible to get a better idea of the Control Panel’s interface.