Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Response Warranty

  • Our customer support Department is available day–and–night to respond to all of your assistance needs. Every ticket you send out to us is going to be resolved within maximum 60 minutes. If your situation demands aid from an admin, we will address the ticket to the technician in charge and will inform you that the situation will soon be resolved.

  • Top quality support service

  • Expert Tech Help Service

  • We’ll be on line for you 24x7x365 to offer advices and customer support and also to aid you with any problem that you could stumble upon as you are controlling your virtual server. We can easily support all pre–installed programs, plus your Operating System, server admin panel (dependent upon the VPS type) and the Online Control Panel designed completely by our company.

  • Intuitive help center

  • A Descriptive Help Zone

  • A descriptive and regularly updated knowledge base is built into our in–house built Online Control Panel. It includes quick tips on how to carry out all the main web site control duties. The Help zone provides descriptive how–to articles and step–by–step video guides. You can access the Help zone by clicking on the Help or Video buttons in the right corner of each Control Panel section.